Introduced in 1978, the WFM title is a step above the Woman Candidate Master (WCM) title. The newcomer wrote and produced the b. armature radio, taxies, marine, etc. Workforce management (WFM) is a set of processes meant to increase the productivity of a company’s employees. Accurate scheduling is dependent upon the forecast correctly estimating anticipated call volume and determining the number of agents required to meet service levels. See moreWorkforce management (WFM) is a set of techniques designed to allocate resources, improve efficiency, forecast workloads and manage schedules. About Tymeshift: We’re Tymeshift, an effortless WFM solution made exclusively for Zendesk to make workforce managers’ lives easier. NM is a title adopted by various national chess organisations (USCF mostly on here) and seems to be awarded for achieving an equivalent rating of 2200. Users unfamiliar with programming radios are encouraged to enable Hide Unused Fields mode in the View. And, as the very definition. It encompasses all facets of the employee journey, commencing with recruitment and extending to hiring, scheduling, performance assessment, and succession planning. That’s a term applied to the standard for management computer systems. They ensure service-level targets are being met and maintain the proper headcount while calculating call capacity. Looking to calculate MTD, QTD, and YTD? Want to understand what they mean, how they can help manage your business better or predict trends? Read on!A workflow engine is the application that runs digital workflow software. WFM software got its early start in call centres, forecasting call volumes. 2. For more details about the fields and data types in each interface, refer to the WFM. Learn how Logile's machine-learning software and industrial engineering help retailers optimize store operations, improve service levels and empower employees. Get your teams pulling in the same direction. When it comes to communications, normally FM is 5 KHz deviation (Some. 90% of calls answered within 30 seconds – USANA. 30% reduction in overtime – Guardian Life. Licensure and subsequent access encompass your entire organization based on the primary contract. Its capabilities typically include labor forecasting, employee scheduling, time and attendance tracking, leave management, and rule or policy enforcement platforms to assist with regulatory. Prepare for your interview. The Utilisation formula is as follows: Utilisation (%) = Total Logged-in Time ÷ Total Shift Time × 100. It is piloted by Guel Jeturk. Accurate record-keeping is important for payroll accounting. Next-gen WFM fornext-gen Contact Centers. WFO vs WFM . Post titles must include #location for meetups, #online for online activities, or both. Create a deployment plan and ensure detailed documentation of the process. Because of the company’s sole focus on workforce management, unique product features, obsession with customer service, and an. " Image for WFM. 5. A floating holiday is a benefit you can offer your employees in addition to paid time off (PTO) or vacations. Scheduled Shift. Commercial aircraft, and some military. There are two main items to keep in mind to assist with reducing shrinkage in your call center: Increase forecast and schedule accuracy by including all activities into your schedule. The most prestigious titles are conferred by FIDE, while. “Organizations that are able to optimize their scheduling processes reduce total payroll spend by more than 5% on average,” according to Nucleus Research. Workforce optimization (WFO) and Workforce management (WFM) are used for workforce utilization and sometimes interchangeably. This includes wages, salaries and bonuses, as well as superannuation contributions and other payslip deductions. 1. Business Process: In Workday, a business process comprises tasks that you start, complete, act upon to accomplish the required business objective. Its strategies focus on assembling a workforce of people with the right mix of skills and helping them achieve the best results for themselves and the business. Workforce management (WFM) software is a suite of tools that helps ensure employees are in the right place, at the right time for maximum productivity. WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis. Benefits of workforce management (WFM) From disconnected solutions to a fragmented end user experience, there are endless benefits to changing the way you are managing your workforce with Microsoft Shifts and workforce management partners. Key Terms in Workforce Management: T to WFM. ’ Toronto R&B phenom Realestk has been racking up millions of streams with “WFM,” a dreamy ballad he released last month. Field service management. e. It includes key business functions such as scheduling, performance management, budgeting, and forecasting. However, compared to Verizon Wireless’ postpaid plans, you’ll still be saving on your phone bill with Walmart Family Mobile. This is the first step into the great. A new definition of workforce management: a thought leadership Advertorial from interactive intelligence. Does anyone have a suggestion for an on-premise wfm solution which is compatible with cisco ucce? We have worked with Cisco WFM (Calabrio) for several years and we prefer to choose the option that is most similar to it in terms of features and UI. I'm trying to understand more about the audio demodulation and I'm puzzled by the. WFM scheduling is a way of determining how many employees are required for a particular job at any given time. We don’t just do Dictionaries of Key Terms in WFM: our workforce management tools include shift scheduling, forecasting and analytics. GE – Good Evening. g. Baby, take my hand. If you have one of the above titles and would like it shown on your chess profile, click here to see the process. com! 'Workforce Management' is one option -- get in to view more @ The Web's largest and most authoritative acronyms and. That's teh ticket! Pwned! I've seen 'wfh' degenerate to 'wtf' a few times. I'd also use data from customer surveys. Here are some key workforce management metrics that companies can track and may tie to certain KPIs: Productivity Metrics. NFM in the scanner sense is the newer 11kHz-wide FM, which. Transparency. As a strategy, workforce optimization infuses skills into the WFM process, combining the efficiency of automated WFM with the flexibility of a skills-based talent approach. WFM was established as a Sino-foreign joint venture company in the People 's Republic of China ("PRC") with the venturers being Wuhu Feishang Enterprise Development Limited ("WFE") ("50%") and Feishang International Holdings Limited ("FIH") ("50%") on June 21, 2002. This monitor is used to measure the voltage of a video signal with respect to time. You can click links on the left to see detailed information of each definition, including definitions in English and your local language. Workforce management (or WFM for short) is a combined set of interrelated processes and practices that a business uses to track and improve the productivity of its employees. Script: A written guide produced for agents to assist them with call. 2. The basic building blocks of contact center WFM. 1. Workforce management (WFM) software is a suite of tools that helps ensure employees are in the right place, at the right time for maximum productivity. Diligent law graduate with a specialization in international trade law. (WFM), quality management (QM), recording and. A workforce management strategy typically includes scheduling, forecasting, skills management and employee empowerment. Workforce management (WFM) is a set of processes meant to increase the productivity of a company’s employees. Whole Foods Market is an U. Dayforce is a full-suite HCM solution that offers numerous workforce management modules in addition to other core HR aspects. In. That's the amount the carrier frequency can swing. Benefits of having a WFM titleWFM is a part of the whole. Printer friendly. Manage complexity and achieve accurate, compliant payroll across 160+ countries in a single experience. I wait for you to wait for me tonight. It includes all of the processes and systems that help you engage and leverage the time and talent of your employees. What does SMH mean in text slang? SMH meaning is an acronym for “shaking my head”. Absenteeism in the workplace is a common phenomenon, costing the US economy $84 billion annually. See more words with the same meaning: acronyms (list of) . 4. VXI certainly does that, hence the complete trust. Tracked Time: Time agents spend on certain activities that are monitored and logged by a punch-in system. Chess Titles in Order – GM, IM, WGM, FM, WIM, CM, WFM, WCM. The title is sort of an award. Workforce management (WFM) is the application of information technologies in business, or the use of applications and other products to analyze, evaluate, and optimize workforce systems. Sort. For narrow FM, Δf Δ f will typically be 5 kHz or less, and for voice communications fm f m will be 4 kHz or less. P. Workforce refers to the total number of people who are employed in a specific company, or are working on a specific task — i. You can see there is a lot of rating difference in FM vs WFM title. Laying out a blueprint of. W ired f or M anagement. To work out FTE, you must know what’s considered full. Workforce management definition. WFM began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to other industries and job functions. Enter each project task, milestone, or decision in column A of your Excel. Tracked Time: Time agents spend on certain activities that are monitored and logged by a punch-in system. The WGM title carries immense prestige as it signifies immense dedication, natural talent and world-class chess ability. Note: We have 69 other definitions for WFM in our Acronym Attic. ASAP – As Soon As Possible. Effective workforce management encompasses all of the activities needed. WFM meaning is “work for me” that is offering someone to work with you or your organization. A perfectly intuitive Zendesk integration makes your CX agents’ lives. For example, in the WFM chess title, the letter “W” stands for the woman. Payslip Template. We’ve often discussed the benefits of workforce management (WFM) in improving schedule adherence at the contact center. 50 Categories. Overview. 4. Effective workforce management encompasses all of the activities. The term originated in contact centers and other service businesses that employ a large number of workers who are paid on an hourly basis. It’s an organizational puzzle. WFM offers flexibility, by providing multiple methods to forecast the workload and staffing requirements for work activities. Is it taking them hours to create a forecast and generate schedules or minutes?NICE IEX WFM is a proven solution that helps engage employees across an organization. Workforce management (WFM) is the process of forecasting, scheduling, and managing employee adherence/conformance to optimize workforce productivity. WFM software got its early start in call centers, forecasting call volumes. By implementing a successful workforce management system, you can manage your time and resources more. The larger and more diverse the workforce, the more laborious and difficult this process becomes. The Shrinkage Formula. Connection instance: To create a connection instance, you configure the following settings:The Utilisation Formula. (2012). Here's how the general form of a fast formula function looks like: NAME-OF-FUNCTION. Workforce management (WFM) is a combination of processes that maximizes performance levels and competency for an organization. Note: Must hold a Blue Yonder enterprise license in order to use the application. Think of WFM as one course of a meal, and WFO is the whole meal. Workforce management definition. WFM software is an important part of your call center operation, by contributing to the satisfaction of your customers and agents alike. The end goal of these processes is to identify priorities within a. Organizations now leverage WFM. It includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training. Threats include any threat of suicide, violence, or harm to another. The absenteeism rate can be measured for an individual, team, or the organization as a whole. It’s important to help agents and supervisors understand more about the WFM process and their roles in the big. Learn More. IM - International Master. Imparting effective training to existing and new employees. The formula to calculate the full-time equivalent (FTE) is as follows: Total working hours per year is calculated considering 8 hours, five days a week, and 52 weeks in a year = 8 * 5 * 52 = 2,080 hours. WFH can sometimes involve the creation of a home office space, allowing an. Becoming a WGM also provides opportunities like coaching, authored works and community outreach. Workforce management (WFM) is a set of processes that maximize workforce performance and productivity with the goal of boosting organizational performance. W. WFM Integration makes these historical statistics and real-time user status updates available to third-party workforce management products. Reimbursement has two meanings: The action. Related to this is the evolutionary transformation of WFM from time management to activity. 9. When upgrading older SharePoint farms that are using Classic Workflow Manager (WFM) to a newer version of SharePoint, WFM needs to be upgraded to SharePoint Workflow Manager (SPWFM) as well. That’s achieved by ensuring that human resources are in the right place at the right time, and doing the right kind of work. Workforce management definition. Workforce management (WFM) is a term that encompasses all of the processes that a contact centre undertakes in order to have the right number of staff available at the right time. What is workforce management? Workforce management (WFM) is the process of achieving operational efficiency in your contact center by ensuring that it’s always staffed adequately. También llamado Gestión de la Fuerza de Trabajo, el WFM constituye la unión de procesos, habilidades y conocimientos necesarios para optimizar el trabajo de los colaboradores de una organización. where MIS- Management inf. It is an expression usually utilized in informing or talking via online media organizing locales, for example, Facebook, Yahoo Messenger, and Gmail, and so on It is utilized via web-based media online visit to show a circumstance an individual needs to communicate with. WFM (Workforce Management) A system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of. Microscopy. Cable Telecommunications, Telecom, Cable. WFM का फुलफॉर्म “Work For Me” और हिंदी में डब्ल्यूएफएम का मतलब. Looking for the definition of WFM? Find out what is the full meaning of WFM on Abbreviations. The second is unplanned, meaning ordinary people suddenly on vacation. . 6. What is WFM meaning in Facebook? 1 meaning of WFM abbreviation related to Facebook: 1. The opposite of OOC is BIC ( back in character ). What Does WFM Mean? WFM means "Works for Me. The best way to determine shrinkage is to break it. It garners deep respect from the chess community. This process includes all activity and maintains a workforce, such as service management, HR. WCM chess title gets when women cross 2000 rating. maintaining accurate payroll. WFM software got its early start in call centres, forecasting call volumes. The WFM management tool is suitable for direct supervisors in the most varied sectors of activity, from health to retail, to banking, distribution, manufacturing and. Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. Workforce management, commonly called WFM, usually refers to how a contact center handles and organizes its staff. The three key differences between these systems are the features, scope and users. Above all: you ensure more job satisfaction. Is. The term originated in contact. empower agility. What does WFM mean on Snapchat? “Works for Me” is the most common definition for WFM on Snapchat, WhatsApp, Facebook, Twitter, Instagram, and TikTok. Power up WorkflowMax’s project management prowess with more than 30 software integrations. WFM. The acronym WFM stands for “Works for Me. Forecasting and Capacity Planning WFM for Back Office allows customers to forecast work volume more accurately through proven algorithms that automatically ignore data outliers. Definition of ‘ Requirement Traceability Matrix ‘ Definition: Requirements Traceability Matrix ( RTM) is a document used to ensure that the requirements defined for a system are linked at every point during the verification process. A workflow engine converts traditionally manual workflows from IT-guided tasks to human and software-managed processes that route and direct information paths. Setting goals. Reimbursement has two meanings: The action. Increase Productivity & Efficiency. Workforce management (or WFM for short) is a combined set of interrelated processes and practices that a business uses to track and improve the productivity of its employees. World Chess Federation (FIDE) has approved and granted various chess titles. While WFM, on the other hand, is clearly focused on flexibility. balancing employee skills mix. Employees can use it as a substitute for a public holiday and can typically choose which days they want to take off at their own discretion (e. The first step you need to take as an employer is to carefully analyze all the factors that may have led to an employee. Process improvement: Sudden breakdowns and. Its capabilities typically include labour forecasting, employee scheduling, time and attendance tracking, leave management, and rule or policy enforcement platforms to assist with regulatory. WFM involves the creation of staff schedules and labor forecasts and ensures that a company has the required team members doing their part in the organization. 1. Today, most call centers offer omnichannel support over live chat, emails, social media, etc. There are three categories in workforce management: wfm Learn about the song’s lyrics on the latest episode of ‘Verified. JD from University of Chicago Law School with a GPA of 3. “WFM” is rooted in Toronto R&B, but the song’s percussion is far more acoustic than what most of his contemporaries prefer; the hushed hi-hats and claps bring an aura of calmness to the track. WFM is listed in the World's most authoritative dictionary of abbreviations and acronyms. complying with legal requirements. This can include such items as average call time. We are constantly updating our database with new slang terms, acronyms, and abbreviations. At its core, workforce management comprises all the activities and processes needed to manage and maintain a productive workforce – from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations. Here we explain the top 5 workplace acronyms you can. by mrwl October 9, 2021 Get the WFM mug. Session. Workforce Management (WFM) – The art and science of having the right number of agents available at the right times to service an accurately forecasted volume. In this module, you'll learn how to use data to better analyze the key components of the staffing cycle: hiring, internal mobility and career development, and attrition. Definition; Connection: A connection enables access to all WFM instances created in your UKG Pro WFM system. Workforce management (WFM) refers to all the tasks involved in running an efficient and engaged team. If your WFM team spends any time in their day adjusting breaks and lunches after the fact because an agent was stuck on a phone call, this is a good indication. Each time series has a specific role and meaning and is processed differently on WFM. Each number gives information about the vitality of the organization. Job costing is an accounting method designed to help you track the cost of individual projects and jobs. Similar titles are awarded by the International Correspondence Chess. It is a special type of oscilloscope which is used in TV. 30%. It also involves defining schedules so that the transition from one shift to the other is seamless and work remains uninterrupted. new search; suggest new definition; Search for WFM in Online Dictionary Encyclopedia What Does Wfm Mean? The acronym WFM stands for “Works for Me. The three key differences between these systems are the features, scope and users. This decade saw the advent of MTV, Valley Girl culture, and TV hits like the Simpsons; of. Having any GM/CM/WFM chess title is the first step to play chess professionally, I mean, making money with it. We see that there is little difference between male and female standard deviation but the mean female ELO is 170 points lower than the mean male ELO. With solid WFM practices in place, call and. . WFM involves everything from improving employee engagement,. So the next time someone has a question about the difference between occupancy. So, here is the list of Facebook Slang Words with their meaning: WFM – Works for Me. Disneyland primarily uses WFM for their communications, so If you really want to be able to listen in, you're going to need a scanner capable of WFM reception. For example, if the employee is scheduled to work from 17:00 to 1:00 with a 30 minute break, 7:30 Hrs is displayed for that day. Workforce management (or WFM for short) is a combined set of interrelated processes and practices that a business uses to track and improve the productivity of its employees. WFM stands for Workforce Management, a term that encompasses all of the processes that a contact centre undertakes to have the right number of staff available at the right. This reuse is possible through a technique borrowed from natural language grammar and modal logic. Workforce Management (WFM) es el término utilizado para referirse a las soluciones que permiten gestionar la fuerza de trabajo de una empresa. Our AI-powered technology platform integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents. WFM. We all want to choose the best plans for our needs. Examples: NFL, NASA, PSP, HIPAA. ”. The floating holiday meaning can also. Here are. The larger and more diverse the workforce, the more laborious and difficult this process becomes. Workforce management (WFM) is a set of HRM processes in a company which are implemented with the goal of maximizing the productivity and proficiency of its employees. Forecast & Plan. We greatly appreciate our partnership with VXI, their flexibility in making the relationship win-win, and the quest for continuous. Boost productivity and employee engagement. An important part of effective WFM is ensuring that employees with the necessary skills are always in the right place at the right time to meet all job. WFM is a system for building, managing, and maintaining a productive workforce. Some of the most commonly used measures to reduce idle time are as follows: Clear definition of idle time activities: While data collection is a critical part of identifying idle time, it’s more important to clearly define which activities fall under the purview of idle time. 1 MHz, 192 KHz bandwidth). The acronym "WFH" stands for work-from-home. 1. WC (World Champion) is also a title. The Bruno Mars song titled 'WFM' is a mesmerizing and thought-provoking tune that delves into the themes of temptation, longing, and the complexities of relationships. Well, we’ve now even moved to the new realm of WEM, where we might even be talking about the entire dinner party, as opposed to just the meal, where everything comes together. Shrinkage on adding both together = 30% . WCM - Woman FIDE Candidate Master. com! 'Workforce Management' is one option -- get in to view more @ The Web's largest and most authoritative acronyms and abbreviations resource. Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization. Person A: I can't get YouTube to load. Meaning of WFM. It is often used in role-playing when a person wants to break character or in fanfiction when a writer is expressing concern that a character was not himself in a certain scene or instance of dialogue. When a lesson reveals the need for action, this must be highlighted. aircraft, will use AM (Audio Modulated). An enrollee, an enrollee's prescriber, or an enrollee's representative may request a tiering exception or a formulary exception. Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. . r/r4r Rules. Start by creating one or more forecast scenarios. The central. For example, in the United States, a full-time employee typically works 40 hours per week. Workforce management (WFM) is a strategy that helps businesses to optimize their workforce and ensure that they have the right number of employees with the right skills in the right place at the right time. monday. Payslip Template. To achieve the WFM title, a female chess player must attain a FIDE rating of 2100 or higher. It is calculated based on the average cost of funds and altered every quarter. Capacity management is not a set procedure. balancing employee skills mix. You will normally find all the information you need in your ACD. The capacity planning process is crucial in project management knowledge areas such as: Production capacity, strategy planning, and project planning go hand in hand. 90%. In addition to the coaching areas mentioned above, you should execute the following practices to ensure your coaching efforts are successful. 286. WFM WFM Can also be use to say. scheduling and rostering staff. Notice the woman titles. Peter Saunders, associate partner with Wales Fund Managers' WestBridge SME Fund; inset, Guy Davies,. Workforce management definition. We share the meaning of WFM, discussing all of the duties that a WFM manager would have to oversee when working in the contact centre. WFM encompasses various processes such as forecasting demand, scheduling employees, tracking. The main difference between HCM and WFM. What does WFM mean as an abbreviation? 79 popular meanings of WFM abbreviation: 50 Categories. The meaning of SHRINKAGE is the act or process of shrinking. That invisibility is the hallmark of a good interaction model. CXone includes: Omnichannel Routing – routing and interaction management. For any successful business, a WFM solution is essential. tracking time and attendance. To define PIP, a performance improvement plan helps facilitate a productive conversation between an employee and their supervisor, setting up a structured approach to helping an employee improve their work results. With workforce planning, you have a roadmap for your staffing requirements to prepare for the future. Workforce management (WFM) Workforce management (WFM) is a combination of processes that maximizes performance levels and competency for an organization. These can be subdivided by the channel through which they're received—e. This means an update in one area of the business, such as sales, will trigger updates in related areas, such. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project. WFM. 3. Transform your global payroll experience with UKG One View™. 4. It is an abbreviation of Customer Operations Performance Centre. Demand for new solutions. ’ Toronto R&B phenom Realestk has been racking up millions of streams with “WFM,” a dreamy ballad he released last month. How to Work Out How Many Staff You Need in a Contact Centre. This is half a standard deviation which is a lot. ERP integrates digital information that's created in one area of a business with data from other areas of the same business in real time. FIDE introduced a higher women only title, that of Woman Grandmaster (WGM) in 1976. ” It is commonly used in text messages and online conversations to indicate agreement or acceptance of a suggestion or proposal. Workforce management (WFM) is a strategy that helps businesses to optimize their workforce and ensure that they have the right number of employees with the right skills in the right place at the right time. What Does WFM Mean? WFM means "Works for Me. From the election of Ronald Reagan to the fall of the Berlin Wall, the 80’s (AKA the Eighties) was an era of popularizing slang. Workforce Management Deployment Lead Resume Examples & Samples. Workforce management (WFM) refers to all the tasks involved in running an efficient and engaged team. The fields specified as “required” in the Interface File Formats document, must be provided in the input file. A gap assessment is a useful tool that helps you identify why certain goals are not being reached. In short, adherence refers to how closely an agent follows their total schedule, including non-productive time, while conformance refers to how much working time an agent completes. Abbreviation to define. Workforce management (WFM) is the process of maintaining a productive, cost-effective team of people. With Aspect, founded in 1973, and Noble Systems, founded in 1989, our combined tenure represents 50 years of formidable experience and a history of innovation in the contact center industry. Time Tolerance: Time late or early that is allowable to be considered “on time. Calabrio ONE uses omnichannel call recording to feed the full voice of the customer into best-in-class quality management and workforce management (WFM) solutions. Workday Terminology. All the tools for workforce management success in a single, unified solution. Work from home gives flexible working hours to the employee as well as the job for the employer is done with ease. Simply put, shrinkage is anything that keeps agents from being able to perform their main job function… interacting with customers. Total: 0. “SMH” is used often in social media, texting, email, and. Person B: WFM . What does WFM mean in chess? WFM means Women Fide Master. The main difference is that shift schedules are usually created for a set, long-term period and are thus used for long-term planning. The conceptual alignment of guidelines, WfM and the EHR. maintaining accurate payroll. 3. WFM is a two-letter term that can have different meanings depending on the context. either side of its centre frequency. It includes: forecasting staffing levels. @Tsuyoshi Ito: Thanks for the clarification, but all I can say is it seems odd that. A workforce management (WFM) solution is a software solution that helps organizations streamline and automate the processes that manage workers’ time, organize and deploy their labor force efficiently, enable employee and manager self-service, and ensure employee safety. The range is dependent on the type of business and the culture. Workforce management (WFM) is a crucial aspect of successful business operations. Exceptions. The KPI meaning in retail is a quantifiable measure that can tell a retailer how their business is performing. If that’s up your alley, read on to learn more about being a Shopper. The WFM team has the ability to do sensitivity analysis on the various service level objectives, and can inform the business of the expected occupancy at a given service level. There are only 895 players who are able to become WFM in a chess career. Companies that have PureConnect's Interaction. Understanding CHIRP's columns. Cable Telecommunications, Telecom, Cable. At its core, workforce management comprises all the activities and processes needed to manage and maintain a productive workforce – from budgeting, scheduling, and forecasting to tracking employee time and complying with regulations. Workforce management software also offers self-service portals so employees can control this information. Contact us today to discuss how best to integrate it into your WFM strategy. Call Center. Workforce management definition. While. Definition of workforce management (WFM) To fully appreciate the nature of a WFM supervisor’s responsibilities, it is crucial to be grounded in the basics of WFM. It includes: forecasting staffing levels. Attrition1.